FAQS

We are glad you asked! You can enjoy The Great Elf Show, have your photo taken with Santa, stroll down the lighted walking trail, grab some tasty treats at one of our concession areas, check out the gift shop or race to the finish line at Santa’s Speedway Go-Kart Track. 

If your preferred time frame or night is showing SOLD OUT, that means that all the seats have been reserved. What you see online is current with what is being sold at the door. Once those tickets are all SOLD OUT, they will offer a limited number of tickets for AFTER the last scheduled train ride at the door. 

All tickets are non-refundable. If you need to change  your date, you can use the EXCHANGE TICKETS link in your confirmation email to select new tickets. You must complete your exchange a minimum of 24 hours prior to your departure time. All transfers are subject to availability and have a $3 transfer fee. 

In the case that we have to cancel your  ride, we will assist you in getting your tickets exchanged. If we miss you, just send us a message through Facebook or Instagram with your order number so we can assist you. 

A ticket is only necessary for the train ride. Admission, parking, the walking trail, and The Great Elf Show are all completely FREE and require no tickets. A photo purchase IS required for entry to the Photos with Santa area.

Confirmations must be shown at the ticket booth either on a mobile device or printed out.

Parking is located on-site and is completely free. All spaces are walking distance from the entrance. If you are entering the campus from FM 528 general parking is located to the left in front of the LS church and school buildings. If you have an accessible perking permit, your lot is located on the right hand side closer to the train entrance. 

Doors and ticket windows open at 5:30pm. The required check in time is 30 minutes before your purchased time block.

Missed your train ride or your check in time? Come by the ticket booth and the volunteers can assist you in getting a new boarding pass. Then just head to the STANDBY loading area to wait for an available seat.

Yes! You are allowed to bring that popcorn or hot cocoa you grabbed at the concessions stand on your train ride.

Yes, we do allow lap riders. Children aged 2 and under will receive their FREE boarding pass when you pick up your other boarding passes upon check in.

Our trains are vintage, which means they do not have all the features of modern trains. We do our very best to accommodate all riders, but riders must transfer to a train seat. There are lots of helpful volunteers in the loading area to assist guests with accessibility concerns.

The other attractions throughout the venue all have ramp access. 

The best way to ensure that your entire party is seated together is to have one person bring all the confirmations to the ticket window and check in your entire party at once. If several members are standing in different ticket lines, they may end up with different train numbers for their ride.

Yes, our ticket booth, shop and concession areas accept Visa, Mastercard, and Discover.

Registered service animals are welcome.

To purchase tickets online: Select the date and time on the tickets page that you would like to visit The Christmas Train. Bring your confirmation either printed or on your mobile device to the ticket booth at least 30 minutes before your selected time frame to receive a boarding pass. For the best experience, we always recommend purchasing your tickets online. This ensures that your preferred time frame is reserved for you and your party.

At the door tickets MAY be available when you arrive, but cannot be guaranteed. At the door tickets are always $12 each.

Purchasing tickets will reserve your place on a train for a particular time frame.  Your train will depart within the 30 minute time frame you have purchased. For best date selection, we recommend buying tickets early online.  You can also purchase tickets at our ticket station once you arrive, however, you could experience very long wait times for available trains.

Trains depart every 7-10 minutes. Four or Five trains will depart every time block. You will be on the train about 15 minutes.